Returns & exchanges

Returns

  1. If you wish to return an article this must happen within 14 days after receipt. The costs of this are at your expense, unless you did not order this article and it was a mistake on our part.
  2. The article can only be returned if it has not yet been used and washed and if the original cards are still attached.
  3. In addition you are expected to fill in the return sheet. Without this we cannot accept returns. You will receive the return sheet with your order. Please fold the return sheet with the address visible and send the package back to this address
    1. For reasons of hygiene we do not accept any returns of underclothing or bathing costumes.
    2. The loss of any return package is your responsibility.
    3. The costs of the return package is for your account .
    4. we will repay the amount that was paid as soon as possible, but at the latest within 14 days after receipt.
    5. Articles which were purchased with any discounts cannot be returned.

The right to cancel

  1. You have a right to cancel an article within 14 days after you placed the order.
  2. This right to dissolve the order applies only for products which are in the same condition as when you relieved them. Any article that is damaged or is not in the same condition as when you received it will not be accepted. You must also return all the documents which you received.
  3. In the event that you make a claim to this right of cancellation, you will receive the maximum costs of the purchase sum at the latest within 14 days after receipt.
  4. The costs of the return postage are your expense.