Returns & exchanges

From the moment you receive your order you have 14 days to decide if you want tor return your purchase.

Return procedure

1. If you wish to return an article this must happen within 14 days after receipt. The costs of this are at your expense, unless you did not order this article and it was a mistake on our part.
2. The article can only be returned if it has not yet been used and washed and if the original cards are still attached.
3. *Archives Items*  No exchange or returns for these items.
4. For reasons of hygiene we do not accept any returns of underclothing or bathing costumes
5. To make a return you can contact us at office@longlivethequeen.com Please add in the subjectline your ordernumber and Return request. Give us the article number/color and size you wish to return and the reason.
6. You will receive an return number and we will then  send you the return address and where we can receive the goods.
7. Customs and duty costs on returns from countries outside of the EU are the customers responsibility. 
8. Refunds will be made against the original payment method.
9. We do not offer exchanges. 
10. We aim to process refunds within 7 working days. 
11. Please note that the original shipping cost will not be refunded.

FAULTY GOODS

• If your product is faulty, please follow the instructions as above for returns.
• Products returned to us, by you, due to a defect will be refunded in full, including a refund of the delivery charges and any cost incurred by you in returning the item to us.
• Items that are damaged as a result of normal wear and tear, or accidental damage by the consumer will not be considered faulty and will be returned to you with no refunds issued.

In the event of faulty goods

If your product is faulty, please follow the instructions as above for returns.

1. Products returned to us, by you, due to a defect will be refunded in full, including a refund of the delivery charges and any cost incurred by you in returning the item to us.
2. Items that are damaged as a result of normal wear and tear, or accidental damage by the consumer will not be considered faulty and will be returned to you with no refunds issued.